Help
Everything you need to know about ordering, paying, delivery, pickup and our perfumes.
Add the perfumes you love to your bag, go to checkout, choose delivery or pickup and how to pay. You will get an order confirmation straight away, and you can send it to us on WhatsApp for a faster reply.
Within Accra and Kumasi, you pay on delivery in cash or by Mobile Money, and pickups pay at the shop. For orders sent to your station, message us on WhatsApp and we will arrange payment with you before your order is sent.
Yes, for orders delivered within Accra and Kumasi, in cash or by Mobile Money. Orders sent to a station outside the two cities are paid for before they go out.
Yes. Send us the name of the perfume and the size you want, and we will help you complete your order.
Message us on WhatsApp as soon as possible. If your order has not been sent out yet, we will do our best to change or cancel it.
Within Accra and Kumasi, delivery costs GH₵15 to GH₵70 depending on your location, paid to the dispatch rider when your order arrives. Outside Accra and Kumasi, we send your order to your station for GH₵30, also paid to the rider. Delivery is never added to your order total.
Yes, anywhere in Ghana. We send your order to the station you choose for GH₵30, and you collect it there.
Yes, and it is free. Choose pickup at checkout and collect your order from our shop in Nungua, Accra or Dichemso, Kumasi. We will call you when it is ready.
In Nungua, Accra and Dichemso, Kumasi. Search "AK Perfumery" on Google Maps, or see our Contact page for directions and phone numbers.
We will call or message you on the phone number you gave at checkout to confirm your order and arrange delivery.
Perfume oils are concentrated and have no alcohol, so a few drops on the skin last for hours. Sprays and splashes are lighter and easier to spread over clothes and skin.
Yes, visit our shop in Nungua, Accra or Dichemso, Kumasi. Online, message us and we will describe the scent and suggest similar ones.
Yes. Our wholesale combos are priced for resellers, and we sell empty perfume bottles too. Message us on WhatsApp for bigger quantities.
For hygiene reasons we cannot take back perfume once it has left our hands, unless it arrives damaged or is not what you ordered. If you are unsure about a scent, message us before you order.
That one is on us. Contact us within 24 hours of receiving it, with your order number and a photo, and we will replace the item, or refund you if a replacement is not available.
No, you can check out as a guest. With an account you can see your order history and save your details for next time.
Log in to My account and open Orders to see every order and its status.